Ordering
How do I place an order?
Simply browse our collections, choose your preferred design, and click “Add to Cart.” Proceed to checkout and follow the on-screen instructions to complete your purchase.
Can I make changes to my order after it's placed?
If your order hasn’t shipped yet, please contact us at support@elyccupalight.com as soon as possible. We’ll do our best to accommodate changes.
Returns & Refunds
What is your return policy?
We offer a 80-day hassle-free return policy. If you’re not satisfied with your purchase, simply contact us to initiate a return.
How do I start a return?
Email us at support@elyccupalight.com with your order number and reason for return. We’ll provide return instructions and a return label (if applicable).
When will I receive my refund?
Once the returned item is received and inspected, refunds are processed within 1-2 business days.
Payment
What payment methods do you accept?
We accept major credit cards, debit cards, and PayPal.
Is my payment secure?
Absolutely. Our site uses SSL encryption and industry-standard security measures to keep your data safe.
Order Issues
I didn’t receive a confirmation email. What should I do?
Please check your spam or junk folder. If it's still missing, contact us at support@elyccupalight.com and we’ll resend it.
My order arrived damaged. What should I do?
We’re sorry to hear that! Please email us photos of the damage and your order number — we’ll arrange a replacement or refund right away.